How do I make a claim?

Making an insurance claim can be a stressful process. Whether it’s personal or for your business, our dedicated in-house claims team are here to help you. Call 0345 6461301 to speak to a dedicated Claims Adviser.

Speak to a specialist

Please give us a call or request a call back to discuss your business or personal insurance needs.

0345 646 1301claims@partnersand.com

As a specialist department, we can support you through the entire claims process, from first notification of loss to the claim settlement. We are quick to respond and ready to represent your best interests, fully and fairly. Whether it’s a straightforward settlement or helping to build a robust defence, we are committed to working hand in hand to achieve an outcome that’s right for you.

  • Emergency out of hours contact numbers

  • Providing guidance on how to complete claims paperwork

  • Liaising with insurers

  • Making third party recoveries

  • Attending loss adjuster meetings

  • Resolutions as quickly as possible

  • Compiling loss trend analysis

  • Resolutions as quickly as possible

  • Compiling loss trend analysis

Challenges that result in making a claim never come at a convenient time. From your home and vehicle, to overseas travel and luxury assets, our specialist claims team has experience to represent you. With Partners& you’re in safe hands.

  • Emergency out of hours contact numbers

  • Providing guidance on how to complete claims paperwork

  • Liaising with insurers

  • Making third party recoveries

  • Attending loss adjuster meetings

  • Connecting you with repairers and contractors to put things right

  • Resolutions as quickly as possible

FAQs

In the unfortunate event of a claim, our claims handlers and your relationship manager work together with you through the entire process. From receiving the initial claim notification, to meeting with loss adjusters, our claims handlers take the stress out of the claim, liaise with all third parties on your behalf, keep you updated on progress and own the responsibility for achieving the optimal outcome for you.

It’s never certain how long a claim will take from initial notification to settlement. However, with the Partners& dedicated claims support, the process will be clear and transparent from start to finish, giving you the peace of mind you need.

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Regardless of it being a serious business issue, a policy claim, or just general advice that’s needed, [Partners&] have always delivered. Clarenco are delighted with their commitment and support. I would have no hesitation in recommending them for commercial business, friends and family.

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Commercial Client

Clarenco

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“We have dealt with the Private Client team at Partners&, for over 20 years and enjoy an excellent relationship. The team are extremely experienced, professional and experts in seeking the best solution to fit with their clients’ needs. They consistently deliver an exceptional service, with a relentless customer focus and a refreshing advice led approach.”

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Simon Mobey

Head of Private Clients, AXA XL Private Clients

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The move from a large broker to what was then MRIB Group in 2001 was right for us. As our business has grown and developed since then, the infrastructure and resource that they have delivered has been outstanding.

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Eamon Wynne, Director

Furniture Village

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“Having worked with [Partners&] previously for several years, we had no hesitation in appointing them to arrange the specialist insurances required for our trampoline park business. Their knowledge, attention to detail and friendly support is proof that we definitely made the correct decision.”

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David Stalker

Sports & Leisure client

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An innovative leader in providing insurance solutions to technology businesses.

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Michael B

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We appointed John Marks and the Partners& Team as our Insurance Brokers to benefit from John’s specialist knowledge of the Haulage and Logistics industry and the advice both John and the team bring to our business. We have a personal relationship with every member of the team coupled with a level of service that exceeds our expectations. In addition, Partners& provide much more than just insurance, they are continually looking at the risks we are exposed to and how they can provide advice, support and protection to enable us to make informed decisions. We have no hesitation recommending Partners& to any business especially in the haulage and logistics industry.

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Stuart Wring

Wrings Transport Ltd

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Having dealt with several insurers, I am pleasantly amazed by the speed and efficiency of their work!

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Toby C

Academy of Ancient Music

Contact our team to discuss your needs.

We’d love to hear from you!