Claims Adviser

If you’re considering a new chapter in your career and would like to work with a people-centric, collaborative, and values-driven business, we have an opportunity for you. We’re looking for positive people with a can-do attitude to join our Partners& family.

The purpose of the role is to demonstratable and quality claims support to clients and work collaboratively with the client service team to ensure positive client outcomes.

Responsibilities

• Day to day responsibility for the proactive servicing of clients claims, working with the client service team & claims leadership team as required.
• Acting as a key claims contact for clients.
• Reviewing complex insurance policies to ensure that claims are considered appropriately by insurers.
• Acting as a point of reference with insurers and other stakeholders; undertaking claim negotiations.
• Identifing, investigating and resolving claims issues to ensure that the best client outcomes are achieved.
• Run data reports and use management information where required.
• Working always to business operational standards, policy and processes.
• Adhering to agreed SLA’s and response times.
• Building positive working relationships with internal colleagues and teams.
• Maintaining positive relationships and working collaboratively with internal colleagues and stakeholders.
• Using claims applications effectively and accurately, while maintaining data quality.
• Highlighting opportunities to satisfy client needs with other services and products.
• To maintain own learning and CPD
• Alignment with Partners& values (PACE)

Qualifications

• Cert CII or working towards, Dip CII desirable

Experience/ skills

• Excellent communication, administration and decision-making skills
• Sound technical knowledge of the Insurance Industry with reference to claims
• Ability to organise workflow, prioritising tasks and managing own time
• Confident in using Microsoft Suite
• Working knowledge of claims processes and regulatory standards
• Current knowledge of FCA compliance rules and regulations
• Confident user of insurance client system; Acturis an advantage

Competencies

• Understand and interpret complex policy wordings, extensions and limitations to ensure that the best client claim outcomes are achieved.
• Proactively review and reschedule priorities & timescales to meet the clients requirements and expectations.
• Confident in both raising & receiving concerns & know how to appropriately escalate issues
• Engage with other team members to achieve the best client outcomes.
• Embrace an inclusive culture and encourage colleagues.
• Advocate professional principles, values & personal integrity.