Our story

Investors in Customers Gold Award

We fundamentally believe in continuous improvement. The best client solutions are formed on the intimate understanding we have of our client’s needs and opinions. The survey is an important step to obtain client and employee views on how well we listen and respond to their feedback and ideas. Read about our client experience action plan

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Learning from the past to create a better future is at the heart of our Next Generation strategy.

Our mission is to challenge the status quo. We’ve studied our market today, identified best practise, embraced it, and are now committed to going beyond that standard to challenge ourselves to be progressive, continually asking:

• How can we improve?
• Is what we’re doing providing tangible benefits for our clients?
• What do we need to do to consistently deliver better client outcomes?

That is what being ‘next generation’ means to Partners&, and it’s the theme of this strategic period (April 2021 to September 2023).

Challenge... support... perform

Introducing the BEAT programme

Having grown from 50 to 300 people in a short space of time, we were keen to ensure we created a working environment where colleagues feel they belong, and to focus on the wellbeing and resilience of our people to ensure they’re in great shape to thrive, whatever comes our way. Our award winning BEAT programme was born.

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Re-defining the way we engage with our clients

Partners& achieves menopause friendly accreditation

"We are delighted to be an early adopter of this important accreditation. So we can offer the right support to those within our organisation who need it. Partners& has a 49% - 51% male to female split with an average age of 43, so we recognise that it will affect most of our employees in some way, be that themselves, their partner, mother, daughter, friend, or team member."

Chief People Officer, Natalie McLean