Trying to find the right advice to ensure the safety of your climbing wall, climbing centre or bouldering facility can be a daunting task. But with the help of industry specialists you can be sure you have the support and guidance you require to keep your customers, members and employees safe and your business running smoothly.
Who we support
Top roped climbing
Lead climbing
Un-roped bouldering
Dry tooling
Slack lining
We're specialists...
Through our collective experience, we’ve observed many of the best and worst practices in the insurance advisory market. We’re here to challenge the status quo and aim to establish a new level of service. We’re combining the best traditions of technical advice and client centricity, with modern thinking and smart use of systems and technology to enhance the client experience and create a dynamic workplace for our team.
Challenges in your industry.
As with any business, no two climbing walls are the same, which means the risks they face are unique. That’s why our specialist team takes the time to understand the particulars of your business to ensure you have the protection you need and that it will respond when you need it.
How we support
We don’t make assumptions. We prefer to visit the premises and see the risk for ourselves – that gives us the insight we need to identify any gaps or overlaps in cover, and provide the right advice to help reduce future exposures.
Our advice is based on 20+ years of collective experience and in dealing with and defending allegations and claims.
Your business performs
We are a dedicated team of specialists who actively participate in outdoor activities, including climbing and bouldering. Our approach is to provide face to face support and ongoing risk management advice throughout your policy term.
Why do you need climbing wall insurance?
As with any business, no two climbing walls are the same, which means the risks they face are unique. That’s why our specialist team takes the time to understand the particulars of your business to ensure you have the protection you need and that it will respond when you need it.
We take a personal approach. We don’t make assumptions. We prefer to visit the premises and see the risk for ourselves – that gives us the insight we need to identify any gaps or overlaps in cover and provide the right advice to help reduce future exposures.
Our advice is based on 20+ years of collective experience and in dealing with and defending allegations and claims. Our dedicated team of specialists actively participate in outdoor activities, including climbing and bouldering.
Our approach is to provide face to face support and ongoing risk management advice throughout your policy term.
Build a robust claim defence for your climbing wall business
However, for a claim to be upheld, a company or individual has to be found negligent to be liable – and that they did not act in the expected or reasonable manner to ensure the safety of an individual.
Keep records of all visitors
Waivers to be read and signed by all participants – showing they understand the fundamental dangers of climbing
Offer induction courses to encourage safety first
Keep records of when safety mats are bought and have them checked annually by a professional in the business. Record the checks, findings and any resulting action taken
Record all safety checks of walls at opening and closing
Accident records to be completed at the time and signed by the injured party to show they agree with the statement
Regular inspections by staff to ensure the general safety around the walls including the climbers
Consider the other hazards; any food areas, entrance and exits for example
Accidents do happen; but if you do everything you reasonably can to avoid them occurring, it is likely a claim will not be successful.
Specialists climbing wall insurance
Increasing focus on professionalism
The rise in claims is shining a spotlight on the importance of accident and incident reporting.
Defending claims
You need access to the right advice to ensure you accurately document processes and ensure you do what you need to protect your business.
Emerging risks and claims trends
As a growing sector, you rely on industry experts who can help you build resilience against evolving people and cyber risks and anticipate what’s coming next.
What our climbing wall clients say about us:
“This year’s renewal process has been a dream compared to previous years.
– Timely/concise communication
– Proactive updates
– Easy-to-understand explanations of policy and risk exposure
Thank you for making insurance (one of my least favourite parts of the business) enjoyable. We look forward to welcoming you to the site later in the year.”
Jon Partridge | Managing Director
hang.
Emerging trends for climbing wall businesses
The number of allegations and attempted claims against leisure clients is increasing, with the escalating costs of living this increase is set to continue. It’s always been important to collate any relevant information when reporting on accidents and incidents to give us the best opportunity to defend potential future allegations. It’s considerably easier to fully investigate incidents at the time than if a claim is presented up to three years later, or more in the case of minors.
