How do I make a claim?

Making an insurance claim can be a stressful process. Whether it’s personal or for your business, our dedicated in-house claims team are here to help you. Call 0330 094 0177 to speak to a dedicated Claims Handler.

Speak to a specialist

Please give us a call or request a call back to discuss your business or personal insurance needs.

As a specialist department, we can support you through the entire claims process, from first notification of loss to the claim settlement. We are quick to respond and ready to represent your best interests, fully and fairly. Whether it’s a straightforward settlement or helping to build a robust defence, we are committed to working hand in hand to achieve an outcome that’s right for you.

  • Emergency out of hours contact numbers

  • Providing guidance on how to complete claims paperwork

  • Liaising with insurers

  • Making third party recoveries

  • Attending loss adjuster meetings

  • Resolutions as quickly as possible

  • Compiling loss trend analysis

  • Resolutions as quickly as possible

  • Compiling loss trend analysis

Challenges that result in making a claim never come at a convenient time. From your home and vehicle, to overseas travel and luxury assets, our specialist claims team has experience to represent you. With Partners& you’re in safe hands.

  • Emergency out of hours contact numbers

  • Providing guidance on how to complete claims paperwork

  • Liaising with insurers

  • Making third party recoveries

  • Attending loss adjuster meetings

  • Connecting you with repairers and contractors to put things right

  • Resolutions as quickly as possible

FAQs

In the unfortunate event of a claim, our claims handlers and your relationship manager work together with you through the entire process. From receiving the initial claim notification, to meeting with loss adjusters, our claims handlers take the stress out of the claim, liaise with all third parties on your behalf, keep you updated on progress and own the responsibility for achieving the optimal outcome for you.

It’s never certain how long a claim will take from initial notification to settlement. However, with the Partners& dedicated claims support, the process will be clear and transparent from start to finish, giving you the peace of mind you need.

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Having dealt with several insurers, I am pleasantly amazed by the speed and efficiency of their work!

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Toby C

Academy of Ancient Music

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Working with [Partners&] brings a feeling of complete confidence. The decision to move our contract was made very simple, it was based purely on the sheer of joy of the professionalism of their service. Not to mention that we saved over £3000 in the process!

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Rosie T

Festival

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I found the service very welcoming and helpful. Feeling very uncertain about our needs and requirements meant I was a little nervous about the whole process, but they were very patient and explained everything simply and slowly.

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Anna P

Festival

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I have used [Partners&] over many years for my family’s various car insurance requirements. We have always found their staff to be knowledgeable, efficient, prompt and helpful. In addition, they have always produced highly competitive quotes for our different needs. It is testament to the company and its staff that we are still with them after so many years. I would highly recommend them.

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N. MacIver

Private Client

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It’s not about being the biggest, it’s about being the best. And we care! That’s what sets us apart.

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Ed Finch

Managing Partner

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The Partners&. journey has been amazing – the additional resource and expertise around Acturis puts us head and shoulders above the market. Over the last few months we have made great inroads – it’s great to be part of this exciting new journey.

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Justin Kogel

Operational Director

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The experts at [Partners&] understand our needs perfectly. Their staff know the ins and outs of our complex group and each year handle our renewal with efficiency including obtaining competing quotes to see if we are getting the most efficient cover.

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E. Collins

Hallidays UK Properties Ltd

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