Claims Support

Contact our claims team

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If you ever need to make an insurance claim, our dedicated in-house claims team are here to help you… standing shoulder to shoulder to support you throughout the claims process. 

How do I make a claim?

Making an insurance claim can be a stressful process. Whether it’s personal or for your business, our dedicated in-house claims team are here to help you. 

 

To speak to a dedicated claims adviser. 

Call - 0345 6461301 or email – claims@partnersand.com  

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Our approach to claims

We take a proactive approach to providing claims support for our clients. Our claims colleagues are part of your advisory team from day one, putting claims management and prevention at the forefront of your insurance programme.  We believe your adviser should stand shoulder-to-shoulder with you should the worst arise.  

Our team has many years of experience adjusting claims for insurers and working on client’s behalf, preparing, presenting, and negotiating complex property and business interruption claims for our clients.  We work proactively with our clients to support them through the claims process. 

How we’ll work with you?

We don’t stand on the sidelines waiting for the worst to happen – our team of chartered loss adjusters take a proactive approach to help prevent claims, working with our broking team to provide unique insight and experience when designing your insurance programme, being a part of your journey with Partners& from the very beginning. 

Nonetheless, if the worst happens, we will work collaboratively with you to understand the scope and extent of loss, identify immediate needs and support a decision-making process to ensure that you and/or your business is able to quickly recover from the impact of a significant loss. 

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What makes us different?

Many brokers may sell additional products and services, such as Loss Recovery Insurance, to be able to access the level of skill and experience we have within our Partners& claims team.  We are different –  we provide an in-house solution to claims support. 

In the case of a claim

Three key steps to making a claim: 

Whether it’s personal or for your business, our dedicated in-house claims team are here to help you.

You can contact our claims team on 0345 6461301 or email – claims@partnersand.com. Alternatively, if your policy documents specify a Partners& Claims adviser you can reach out to them directly. 

 

What to do if you need to make a claim out of hours? (drop down) 

 

If you find yourself in the unfortunate position of facing an emergency claim out of hours, you will find a 24-hour helpline on your policy documents which will provide you with immediate access to your insurer who will be able to assist you in these circumstances.  

Once our claims team has been informed, you can get back to what you do best, assured that our team will be on hand to assist through the process. We will be in regular communication with you to provide timely updates on the progress of your claim, standing shoulder to shoulder with you. 

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Meet the team

David Homer

David Homer

National Claims Director

John Townend

Claims Manager – Midlands & North 

Mark Griffiths

Regional Claims Director - South
Naomi Caplen

Naomi Caplen

Lead Claims Manager – South West

Lucy Buller

Claims Manager – South East & Private Clients
David Wood

David Wood

Regional Claims Director - Scotland

Stuart Black

Claims Manager - Scotland

David Homer

National Claims Director

John Townend

Claims Manager – Midlands & North 

Mark Griffiths

Regional Claims Director - South

Naomi Caplen

Lead Claims Manager – South West

Lucy Buller

Claims Manager – South East & Private Clients

David Wood

Regional Claims Director - Scotland

Stuart Black

Claims Manager - Scotland