Facilities Manager

The primary purpose of this role is to oversee the day-to-day facilities management across multiple UK office locations, ensuring a safe, compliant, and well-maintained working environment. This role involves direct management of third-party service providers, responsibility for health and safety compliance, and active involvement in lease portfolio and property matters.

Key responsibilities/tasks

Facilities Management

• Oversee daily operations of all UK sites to ensure facilities are safe, secure, and fully functional.
• Coordinate and monitor service levels of third-party facilities management providers (cleaning, security, maintenance, etc.).
• Implement planned and reactive maintenance schedules.
• Manage budgets related to facilities and office operations.

Health & Safety Compliance

• Ensure compliance with all health and safety legislation and company policies across all locations.
• Conduct regular site audits and risk assessments.
• Maintain health and safety records and ensure appropriate staff training and awareness.
• Act as a key contact for incident and emergency response planning.

Lease & Property Portfolio Management

• Maintain an up-to-date lease register across all sites.
• Monitor lease renewal dates, break clauses, rent reviews, and dilapidation responsibilities.
• Act as the main liaison with property lawyers and external agents on lease negotiations and legal matters.
• Ensure alignment of property strategy with operational needs of the business.

Stakeholder & Supplier Management

• Serve as the primary point of contact for internal stakeholders on all facilities and property matters.
• Manage relationships with external suppliers, contractors, property agents, and legal advisors.
• Support site moves, office refurbishments, or space planning projects.

Qualifications

• IOSH / NEBOSH certification
• IWFM qualification or equivalent
• Experience with CAFM systems
• Background in property or legal liaison work

EXPERIENCE / SKILLS

• Proven experience in a Facilities Manager role, ideally within a multi-site and regulated industry such as financial services or broking.
• Strong knowledge of health and safety regulations (IOSH or NEBOSH certification preferred).
• Experience managing third-party service providers and contractor performance.
• Solid understanding of lease agreements and property management.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to travel across UK sites as required.