Employee Assistance Programme

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Employee Assistance Programmes (also known as EAPs)​

​ An Employee Assistance Programme (EAP) is an independent source of professional and impartial information, advice and support. The service is accessed via an 0800 telephone number and is available 24-hours, 365 days-a-year, so your employees can access support at a time that suits them.​ Life can be full of challenges. Whether large or small, personal or work-related, the sooner they are overcome, the sooner we can focus on living a happier and healthier life.​ ​

An EAP provides access to a confidential and trained virtual counsellor when your people need it, as well as referral services and health and wellbeing programmes for an employee’s extended family.

At some point, everybody goes through a difficult situation, feels down, or needs advice on something; but when you feel like this it can be hard to know where to turn.

Whilst family and friends are invaluable in everyday advice, sometimes we need to look elsewhere for support. Many people may think they can’t afford professional support, which in turn means issues can persist or even worsen. This is where an Employee Assistance Programme can help.​

Our Employee Assistance Programme provides support for all of life’s challenges.

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An employee assistance programme can help with:

General information and guidance

  • Debt advice and support
  • Health information
  • Divorce and separation
  • Work related questions
  • Legal advice and financial information
  • Elder and childcare advice

 

Clinical (counselling issues)

  • Managing depression
  • Bereavement and loss
  • Family and personal relationships
  • Emotional effects of ill health
  • Feeling down
  • Managing anxiety

We have been working with the team at Partners& for several months now and they are absolutely fantastic. The team have a wealth of knowledge and are excellent at giving us answers to any questions we may have, promptly and when we need them. They have helped us through some changes in our business which we thought were going to be really testing but with the expertise of the team at Partners&, these became effortless, and we now consider them essential to the management of our benefits platform, and a partner to our business. It feels great to be in good hands.

Abigail Major

HR, X2X

We always come away thinking how lucky we are to have found this company and the people we deal with there - bet there's not many that can say that about their insurance broker!

Annette

IT Company

Your colleagues were amazing in helping me after hours. They were professional and very quick in dealing with me.

Antoine D

Client

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Partnership is in our DNA

Here at Partners& we provide advice that is tailored around your business needs and requirements. Our benefit consultants and advisers have in-depth knowledge and are always at the forefront of new product enhancements or product innovations to provide the right advice for our clients. Whether you already have an EAP in place and would like to compare the cost or the level of service we are here to help ensure you are getting the best fit for your business.​

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Knowledge and advice

We provide the knowledge and advice our clients require to make intelligent decisions in the wellbeing, health and protection space in order to attract and retain a healthy, productive workforce. Our vision is to shape the future of organisations across the UK to create a work culture that promotes happier and healthier employees.

We’re here to challenge the status quo and aim to establish a new level of service.

FAQs

An Employee Assistance Programme is an independent source of professional and impartial information, advice and support. The service is accessed via an 0800 telephone number and is available 24-hours, 365 days-a-year, so your employees can access support at a time that suits them

Providing access to an Employee Assistance Programme for your people demonstrates that you care about their wellbeing. This level of support can help your people get through the little bumps in the road that can become distracting and impact their personal or working life.

All calls are UK based. This is open 24/7, 365 and all queries are answered by highly trained and qualified counsellors and legal advisors.

The service is totally confidential, so no one will ever know who has accessed the programme’s support or for what reason. Confidentiality is key to the success of the EAP, as it gives employees the confidence to engage with it and speak more freely knowing their conversations are private.

Meet the team

Dan Cockram

Employee Benefits Director

Dan Cockram

Employee Benefits Director