We’ve been made aware of an important development which may affect your security system and your insurance. Whether we support your personal or your business insurance needs, this information is relevant to you.
BT is withdrawing its Redcare alarm signalling service from the market.
You may have seen the recent news reporting BT’s decision to withdraw their Redcare service and operation from the market with effect from 1 August 2025.
What does this mean for you?
BT Redcare is a specialist service, and as such, your insurance will have some important conditions that we want to make sure are clear, so that you can make an informed decision going forward.
To remain compliant with your insurance programme requirements, you will need to find an alternative solution to BT Redcare’s solution. In doing so, there are several things to keep in mind:
You may receive calls and communications from alarm maintenance companies and alarm suppliers offering a wide range of solutions.
You may be unaware of the technological specifications delivered through Redcare and it’s important that the replacement service you choose provides a like for like performance level.
There are a limited number of potential alternative suppliers. Like for like alarm signalling products include:
- CSL Dualcom Gradeshift Pro DP3
- Dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012
Your alternative system should also have the following technological specifications:
- It should be installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).
- It should be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).
- Your insurer may require evidence of the maintenance agreement in the event of a claim.
Next steps
The closer we get to 1 August 2025, the more likely installation bottlenecks and product shortages will begin to occur, so we recommend that you act quickly to ensure your installation is delivered in time.
Rather than leave you with a problem, we want to provide a solution. Below is a list of suppliers who are either clients or contacts we have had for many years.
We’re here for you. If you have any questions at all, please contact your usual Partners& adviser who will be able to talk you through what you need to do next.
Our panel
Berkeley Guard
www.berkeleyguard.com
0118 981 1428
Established as a family business in 1982, Berkeley Guard installs and maintains approved security systems throughout London and Southern England. Berkeley Guard take pride in their service and delivery of each system, which is design specifically for every property. Our speciality is looking after people and their properties. Our repeat business and recommendations are a testament to our ability to deliver first class, high quality security systems to protect you and your family.
Chris Lewis
www.chrislewis.co.uk
01865 692 686
Chris Lewis is a leader in innovative fire, security, and smart technology solutions. As one of South East England’s most trusted installers, we are continually looking to exceed your expectations, whether that’s by ensuring your Fire Alarm system is compliant or whether you are looking to turn your home into a hub of technology, we’ve got you covered.
I C Fire & Security Limited
https://icfireandsecurity.com
01382 736655
At IC Fire & Security Limited (ICFS) when it comes to the design, installation, commissioning and maintenance of life safety and security systems we’re passionate about delivering an exceptional customer experience. Since launching in 2009, we’ve grown significantly and now employ over 20 people throughout the business, as well as developing a successful in-house Apprenticeship Scheme. No matter what size of business you have, with our carefully selected suppliers and our experienced in-house technical consultants, you can have complete peace of mind when you choose ICFS. Please contact on 01382 736 655 or email Ian Cain on ian@icfireandsecurity.com for more information.
Senseco Systems
www.sensecosystems.com/
0845 644 2888
Senseco Systems are an independent fire and security specialist company offering the installation and maintenance of a wide range of systems including fire detection and alarm, passive fire, sprinklers, suppression, electronic security, emergency voice communication and monitoring via our own Alarm Receiving Centre. We work nationally and have a dedicated team focussing on replacing BT Redcare monitoring with new, supportable monitoring solutions. We will offer a 20% discount off our standard rates to Partners& clients and can also carry out a review of your fire and security systems when on site.
Please call 0845 644 2888 or e-mail monitoring@sensecosystems.com and speak to Johannes or any of our team to assist with your monitoring upgrade.
KBO Fire & Security
https://kbosecurity.co.uk/
0800 999 6070
KBO Fire & Security is a family-run business formed in 1988 to offer homeowners and businesses in London, Hampshire, Surrey and the surrounding areas the valuable knowledge and many years’ experience of its directors, who had worked in the security industry. We are a fire and security company that will be able to provide you with completely tailored solutions to ensure that your home or business is much more secure.
Please contact Ross Wilkins, Commercial Director, with any queries. Ross.Wilkins@kbosecurity.co.uk or 07956 88 88 89