Putting client service at the forefront

A testimonial with Marcus Hook – Group Finance Director at Study Inn

Luxury student accommodation provider Study Inn began its journey in 2008 with the desire to provide a next-level student experience. Providing accommodation with an emphasis on both hospitality and wellbeing for the student sector.

Study Inn operates a “vertically integrated platform which includes in-house capability in acquisition, finance, design, interior design, planning, procurement, development, operation, and ongoing asset management” with an ambition to take total room production to beyond 10,000 beds.

Challenge:

Whilst not dissatisfied with the levels of service provided by their previous broker, the Study Inn team was keen to explore alternative options.

Insurance spending across the group was high and so management were keen to partner with a broker who would dive into detail the of the business’ operations and tailor a package that would be suitable for their needs both as an operator and developer of student accommodation.

The remit was twofold: to see whether the level of service and cover could be improved upon whilst also looking at ways to save cost.

Support:

“Partners& spent considerable time getting to know our business and the needs of our Group. Upon renewal, Adam carried out a thorough review of our insurance programme, engaged with us to understand what our priorities were and explained how we could look at different options going forward.”

The depth of knowledge, Client Executive, Adam Colley, had of the Study Inn Group enabled him to speak to underwriters at great length about the business and negotiate on the company’s behalf to obtain the most competitive and commercial terms available.

“It sounds a simple concept, but Adam and his team are always contactable and very quick to respond to any queries we may have. Customer service appears at the forefront; and if it is something which doesn’t fall within Adam’s remit, he is quick to refer to other specialists within the Partners& team.”

Perform:

Despite initial concern from management around Study Inn’s migration to Partners& prior to an imminent renewal in 2022, the handover and renewal process was pain-free.

Throughout the course of the first year, Adam continued to get to know the business and was in regular contact to support with any questions or queries throughout the year.

Having recently undertaken Study Inn’s 2023 renewal, once again Adam and the team took a holistic approach to risk management with the necessary detail to negotiate on behalf of Study Inn with a number of underwriters for the forthcoming year’s cover.

“We were impressed at the detailed approach ensuring renewals were diligently compared to one another resulting in a renewal package that has presented real value.”

After another successful renewal, Study Inn has since worked with another member of the Partners& team, Leighton Churchill, Wellbeing, Health and Protection adviser to explore their employee proposition. This year, taking out their first Group Life policy for all employees. Together Adam and Leighton were able to secure a programme that included access to virtual GP and EAP services for over 140 employees as part of their Group Life policy.

Study Inn continues to enjoy access to specialist advice across their business’ needs, available at the end of the phone in conjunction with regular structured reviews throughout the year.

For your own free risk consultation to explore any unmitigated exposures in your business, connect with one of our advisers today by phone 0 3300 940177, or by email contact@partnersand.com.

If you already have a dedicated Partners& adviser, feel free to reach out directly and they will be more than happy to support you with any questions or advice on expanding your own employee benefits packages.

Take a peek at our new look Wellbeing Health and Protection brochure, here.